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Ordinary Products
Total Delivery Time = Processing Time + Delivery Time
Processing Time
There are different processing times for different orders. You can see more details as followings:
• Standard Order: It will take 3-5 business days to produce wigs and hair extensions.
• Lace Front Wigs Order: It will take 5-7 business days to produce your wigs.
• Full Lace Wigs Order: It will take 7-10 business days to produce your wigs.
• Monofilament Wigs Order: It will take 10-13 business days to produce your wigs.
Delivery Time
It will take 2-3 business days for you to receive your items.
Delivery Methods
We will deliver your order via DPD/DHL/ RPX. Our customer service department may need 2-3 business days to process your order, according to credit card approval, address confirmation, and availability of our products. So please wait patiently.
Order Tracking
The tracking No. of your parcel will be sent to you after your order is delivered. You may use it to check the status of your order online.
http://www.dpd.co.uk/tracking/tracking.do
http://www.dhl.com/en/express/tracking.html
http://www.rpxonline.com/
Delivery Charge
Free delivery for order over £60.
Cancellation Policy
Our cancellation policy is built on the basis of fairness between customers and suppliers. Moreover, it is important to note that our wigs are custom made, once the wig production begins, the materials cannot be used again. We offer the cancellation instruction as follows:
1. Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
2. Orders canceled after 12 hours will be charged 40% of the payment as a material fee for the manufacturer.
3. Orders cancelled after shipment will be charged 50% of the payment as a material fee and for postage. For orders cancelled after shipment, you must send back the wig to us at your own expense. After we receive it, we will refund you 50% of your payment.
Return Policy
If you want to return your order, please contact us with all your questions and concerns first. Give us your order number within 15 days of receipt. We will gladly exchange or refund the item. Your satisfaction is our top priority. Any items must be in their original packaging. All packages should be sent via a trackable method. We are sorry that we cannot be responsible for items lost in transit. NOTE: Clearance items can not be returned & exchanged.
Wig Size (inch) | Cap Size(inch) | Front to Back(inch) | Side to Side across forehead(inch) | Side to Side over top(inch) | Temple to Temple across back(inch) | Nape of Neck(inch) |
Child / Ulara Petite (UP) | 20-20.5" | 12-12.5" | 10-10.5" | 10.5-11" | 12.5-13" | 4-4.5" |
Petite (P) | 21-21.5" | 13-13.5" | 11" | 11.5-11.75" | 13-13.5" | 4.5-5" |
Average (A) | 22-22.5" | 14-14.5" | 12-12.5" | 12.5-13" | 14.5-15" | 5-5.5" |
Large(L) | 23-23.5" | 15-15.5" | 12.5-13" | 13-13.5" | 15-15.5" | 5.5-6" |
Tips: If you have any questions about size, please contact us in time and we will make a suggestion for you quickly.
Synthetic wig is less expensive than human hair and is durable. Traditional curling irons, blow dryers and hot rollers CANNOT be used on synthetic hair fiber.
Use your fingers or a wide tooth comb to style your synthetic wig. Define layers with Synthetic-Safe styling products. For curly wigs, use a pick or comb to loosen fibers, but do not pull on the hair.
When not in use, always put your wig on a mannequin or wig stand to maintain its shape. Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested for cleaning is after 10 to 14 days of wear.
It is best to store the human hair in its original container. Or you can store the hair in a plastic bag.
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This came really fast in the mail today and I am very happy. The colour is a soft light brown with these really gorgeous golden brown highlights.I had to spend some time styling it. The wig cap stayed in place all day and looks great. The hair is really soft and hangs well. Great deal!
I am VERY satisfied with this wig. I have gotten TONS of compliments about the colour, cut and shape. I will be purchasing more of the bronzed ruby. It does tend to tangle easy where it rubs against the neck, but texturizing shampoo, detangler and a wide tooth comb help.
It took a few weeks to show up, but when it did eventually show up, I was quite pleased. It's long, and thick. being human hair, it can be styled just about however i want it. The hair is of asian origin. After washing, it dries into loose waves, with the absolutely luscious amount of hair, may take you awhile to achieve your desired hair styles. Personally, i think the natural waves look just fine, especially in casual situations.
i adore this wig, i ordered a blondish-brown colour. it's a very beautiful and versatile wig, well worth the money. She's also quite a trooper since i still wear her! This wig looks very natural, it's soft and immensely stylable. My only beef with it is its lack of colour choices. Otherwise, i think it's absolutely fabulous! I would totally recommend this to a friend.
I bought this wig for a charity wig-athon I am doing, wanting something similar to my natural hair. This wig is just PERFECT. It is very realistic, I bought it in colour of a really lovely deep brunette. The curlswaves are softer than in the picture, but this just helped enhance its natural look, and the bangs needed cutting a bit. I will definitely be getting some in other colours!
This wig looks totally natural. I bought it in the shade shown to see if I should lighten my own hair colour. This was a better idea than putting my hair through the processing and maybe not liking it. I love this wig!
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