20" Straight Heat Defiant Synthetic Hair Extensions

Ordinary Products

Total Delivery Time = Processing Time + Delivery Time

Processing Time

There are different processing times for different orders. You can see more details as followings:

• Standard Order: It will take 3-5 business days to produce wigs and hair extensions.

• Lace Front Wigs Order: It will take 5-7 business days to produce your wigs.

• Full Lace Wigs Order: It will take 7-10 business days to produce your wigs.

• Monofilament Wigs Order: It will take 10-13 business days to produce your wigs.

Delivery Time

It will take 2-3 business days for you to receive your items.

Delivery Methods

We will deliver your order via DPD/DHL/ RPX. Our customer service department may need 2-3 business days to process your order, according to credit card approval, address confirmation, and availability of our products. So please wait patiently.

Order Tracking

The tracking No. of your parcel will be sent to you after your order is delivered. You may use it to check the status of your order online.

http://www.dpd.co.uk/tracking/tracking.do

http://www.dhl.com/en/express/tracking.html

http://www.rpxonline.com/

Delivery Charge

Free delivery for order over £60.

Cancellation Policy

Our cancellation policy is built on the basis of fairness between customers and suppliers. Moreover, it is important to note that our wigs are custom made, once the wig production begins, the materials cannot be used again. We offer the cancellation instruction as follows:

1. Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.

2. Orders canceled after 12 hours will be charged 40% of the payment as a material fee for the manufacturer.

3. Orders cancelled after shipment will be charged 50% of the payment as a material fee and for postage. For orders cancelled after shipment, you must send back the wig to us at your own expense. After we receive it, we will refund you 50% of your payment.

Return Policy

If you want to return your order, please contact us with all your questions and concerns first. Give us your order number within 15 days of receipt. We will gladly exchange or refund the item. Your satisfaction is our top priority. Any items must be in their original packaging. All packages should be sent via a trackable method. We are sorry that we cannot be responsible for items lost in transit. NOTE: Clearance items can not be returned & exchanged. 

How to fit Clip in Extensions

Gather the Necessary Tools:
1. Duck Clips   2. Tail Comb

• Step 1:
  Practice Opening and Closing the Clips before you begin.

  

• Step 2: Separating the Hair and Clip up
  Create a horizontal part using a tail comb or your fingers starting about one inch above your ears. Twist a section of your hair and clip it out of the way using duck-bill clip(s).

  

• Step 3: Apply the Piece
  Starting with the two center clips, snap in the middle of your head, attaching to your own hair in a downward direction. Pulling across in a straight line, snap the two remaining clips on either side of your head.

  

• Feel with your fingers to ensure the pieces are flat against your head with no gaps. If you feel a gap just unsnap and reattach pulling slightly tighter.

  

• Step 4: Style and Go!
  To finish, simply release your hair by removing the duck clips and blending the extensions.

  
• ! Remember
  Never try to remove a weft without first opening all the clips. Pulling or tugging to remove a weft can result in damage to your own hair.

Cleaning the hair extensions

Tip Follow the instructions for determining how and when you should wash and care for your products. To keep your hair product looking new and fresh as long as possible! Just like your own hair, hair extensions will accumulate residue through normal wear. If you are wearing the hair all day, every day, you can wash them after 3-4 times wearing. First, gently remove any tangles, gently work a small amount of shampoo into the hair, stroking downwards from the weft base to the ends. Do not twist, scrub or rub the hair. Always use a mild shampoo or one specifically formulated for chemically treated hair. Run the hair under warm water, rinse thoroughly until the water runs clear, as improper rinsing could result in damage. Gently spray conditioner and let stay for three to five minutes. Rinse thoroughly in warm water and gently towel blot to remove excess water. Spray a leave-in conditioner before combing. Starting at the ends, hold the hair firmly. Just treat your hair as if it is on the head of a "Tender-Headed" person! Using a large toothed comb gently to remove tangles, do not use a bristle brush on wet hair. Hang to air dry, set in rollers, or use a blow dryer on a low setting, as desired. If the hair is excessively dry, a "professional" conditioner may be necessary. Styling the Hair Steam rollers and/or wet setting are the safest way for curling. Blow dryers, curling irons and other thermal tools may be used on low settings. Remember, the hair may scorch if the setting is too high. If use electric rollers, make sure that the ends are wrapped into the rollers. For cutting, perm or any chemical processes, take the extensions to the professional stylist. Remember Remember to always take your new hair to a salon professional if you need it customized. This will give you the best results! Storing the Hair It is best to store the hair in its original container. You can also store the hair in a plastic bag. You may set the hair on rollers that conform to the curl size you wish to maintain before storing in plastic. Do not sleep or swim while wearing the human hair.