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Ordinary Products
Total Delivery Time = Processing Time + Delivery Time
Processing Time
There are different processing times for different orders. You can see more details as followings:
• Standard Order: It will take 3-5 business days to produce wigs and hair extensions.
• Lace Front Wigs Order: It will take 5-7 business days to produce your wigs.
• Full Lace Wigs Order: It will take 7-10 business days to produce your wigs.
• Monofilament Wigs Order: It will take 10-13 business days to produce your wigs.
Delivery Time
It will take 2-3 business days for you to receive your items.
Delivery Methods
We will deliver your order via DPD/DHL/ RPX. Our customer service department may need 2-3 business days to process your order, according to credit card approval, address confirmation, and availability of our products. So please wait patiently.
Order Tracking
The tracking No. of your parcel will be sent to you after your order is delivered. You may use it to check the status of your order online.
http://www.dpd.co.uk/tracking/tracking.do
http://www.dhl.com/en/express/tracking.html
http://www.rpxonline.com/
Delivery Charge
Free delivery for order over £60.
Cancellation Policy
Our cancellation policy is built on the basis of fairness between customers and suppliers. Moreover, it is important to note that our wigs are custom made, once the wig production begins, the materials cannot be used again. We offer the cancellation instruction as follows:
1. Orders canceled within 12 hours of payment confirmation will be eligible for a full refund.
2. Orders canceled after 12 hours will be charged 40% of the payment as a material fee for the manufacturer.
3. Orders cancelled after shipment will be charged 50% of the payment as a material fee and for postage. For orders cancelled after shipment, you must send back the wig to us at your own expense. After we receive it, we will refund you 50% of your payment.
Return Policy
If you want to return your order, please contact us with all your questions and concerns first. Give us your order number within 15 days of receipt. We will gladly exchange or refund the item. Your satisfaction is our top priority. Any items must be in their original packaging. All packages should be sent via a trackable method. We are sorry that we cannot be responsible for items lost in transit. NOTE: Clearance items can not be returned & exchanged.
Wig Size (inch) | Cap Size(inch) | Front to Back(inch) | Side to Side across forehead(inch) | Side to Side over top(inch) | Temple to Temple across back(inch) | Nape of Neck(inch) |
Child / Ulara Petite (UP) | 20-20.5" | 12-12.5" | 10-10.5" | 10.5-11" | 12.5-13" | 4-4.5" |
Petite (P) | 21-21.5" | 13-13.5" | 11" | 11.5-11.75" | 13-13.5" | 4.5-5" |
Average (A) | 22-22.5" | 14-14.5" | 12-12.5" | 12.5-13" | 14.5-15" | 5-5.5" |
Large(L) | 23-23.5" | 15-15.5" | 12.5-13" | 13-13.5" | 15-15.5" | 5.5-6" |
Tips: If you have any questions about size, please contact us in time and we will make a suggestion for you quickly.
Synthetic wig is less expensive than human hair and is durable. Traditional curling irons, blow dryers and hot rollers CANNOT be used on synthetic hair fiber.
Use your fingers or a wide tooth comb to style your synthetic wig. Define layers with Synthetic-Safe styling products. For curly wigs, use a pick or comb to loosen fibers, but do not pull on the hair.
When not in use, always put your wig on a mannequin or wig stand to maintain its shape. Frequency of cleaning will depend on your environment, lifestyle and amount of perspiration. Suggested for cleaning is after 10 to 14 days of wear.
It is best to store the human hair in its original container. Or you can store the hair in a plastic bag.
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This is just perfect. I even had everyone at the salon where I get my natural hair styled fooled. They couldn't believe it was a synthetic wig. They loved the colour, style, everything!
This is really a very flattering wig that can be combed in several different ways. I may have the top trimmed since it is longer than I expected, but I am still working with it. There are many great colours to choose from, but I finally decided on Glazed Sand. It is slightly darker than the picture shows on my monitor, so it might be a good idea to look at the colours on another computer to compare before you make a final decision.
Great wig...no one knew it wasn't my own hair. I'm blonde, but bought this in red as I wanted a change for fun. One of the first comments I received was from a guy friend who said, "you were always hot, but now you're smoking!"
This wig is so easy to use. I lost my hair due to chemotherapy and this wig has given me so much confidence again. No one can tell it is a wig. They are shocked when I tell them, so most of the time, I don't! I just shake it before I put it on and then just use my fingers to shape it. Cute, cute, cute! I'll be wearing it for a long time, which is good!
Just received the wig, Love everything about it, The fit is what i have had a problem finding , Everything I have ordered so far has been to large even in petite,but this one is perfect. The colour is just right, not to dark or to light brown,And the texture of the hair is amazing , feels more natural than my human hair wigs Love everything about it.
i was really excited when i received this item. the colour i chose was colour 10. i love the length of the hair and also very soft. the only complaint i have is the cap is quite small but then again it does say petite. i am hoping the cap will stretch out with wearing.
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